Back in the days of yore, when Saturn was much vaunted for its high quality customer service, oil changes came with red carpets. The complimentary car wash came with RainX on the windshield and vacuum of the entire car, not just the front floorboards. There were donuts, coffee, and popcorn free for the taking. Once, someone left a carnation on my dashboard.
Alas those days seem to have gone. My last oil change came with service staff that did their best to ignore my presence and anything I had to say about my car. They were so spectacularly good at this that they even managed to ignore me while talking to me. The woman behind the counter made fun of my name. The mechanic overcharged me with glee ($90 for a diagnostic of why my key won't go into the ignition? $80 for a new sideview mirror?? $45 for windshield wipers???). I had to dig my car out of their packed parking lot instead of having it conveniently pulled up front where I could leave with ease.
In short, all the reasons why I bought a Saturn in the first place seem to have evaporated. Now I have to go back to demanding that they show me every little car innard they claim is broken, calling around for price estimates and second opinions, and convincing big burly blue-collar-looking guys to take it in on my behalf.
At least the donuts and popcorn are still good. Probably a good thing that those are made by someone else. Not that I'll be enjoying them again.